Philippine Airlines (PAL) has been named a 2026 Four Star Major Airline by the Airline Passenger Experience Association (APEX), joining a select group of global carriers recognized for service excellence.
The country’s flag carrier received the distinction at the APEX/IFSA Awards held in Long Beach, California this month.
APEX ratings are based on verified passenger feedback collected with TripIt from Concur, covering over one million flights across more than 600 airlines annually.
The recognition places PAL alongside airlines commended for performance across cabin comfort, cleanliness, inflight dining, entertainment, connectivity, and customer service.
“Being recognized by APEX … is a significant milestone for Philippine Airlines,” said Executive Vice President and Chief Operating Officer Carlos Luis Fernandez in a statement. “The trust and confidence of our travelers inspire us to further elevate our service standards.”
The award adds to PAL’s recent industry accolades.
The airline was ranked the most punctual carrier in Asia Pacific by aviation analytics firm Cirium in August, won the 2025 Flyers’ Choice Award as Southeast Asia’s second most preferred airline, and was recognized by LinkedIn as a top employer brand in 2024.
PAL is the Philippines’ only full-service legacy airline and operates a global network of passenger and cargo flights.
Cebu Business News
